1. About These Terms

These Terms explain how we provide our property maintenance and constructionservices (“Services”).
Services may be either:
Emergency Services – urgent issues such as leaks or electrical faults.
Scheduled Services – non-urgent works such as refurbishments, installations or planned projects. “You” means either a Consumer (a private individual using the Services outside of trade or business) or a Business (a company, organisation, or individual ordering Services in the course of business).

2. Ordering and Quotations

You may order Services by phone or email. We will confirm by email the details of the inspection or quotation. A contract is formed when you accept our quotation in writing (email, text, or recorded phone confirmation). All quotations are valid for 30 days unless otherwise stated. Once Services are complete, you have 14 days to raise any concerns. We will inspect and, if needed, return to rectify the issue. If you do not allow us to return to put things right, you remain liable to pay the full invoice. Materials supplied remain the property of 24 British Builders Ltd until paid for in full. We reserve the right to remove goods not paid for.

3. Cancellations (Consumers Only)

Under the Consumer Contracts Regulations 2013, you may cancel within 14 days of placing your order, unless:
• You have requested emergency/urgent works;
or
• We have already started or completed the Services.
If you cancel after Services have begun, you must pay for work carried out and any parts ordered. To cancel, contact us by phone or email.

4. Charges and Payment

Charges will be as set out in your quotation and include VAT (where applicable). Additional works or parts not included in the quotation will only be carried out with your consent. Invoices are due on completion unless agreed otherwise in writing. Business customers may have up to 30 days’ credit (if pre-approved). Returned cheques or failed payments incur a £25 admin fee. We reserve the right to suspend works and recover materials if invoices remain unpaid.

5. Your Responsibilities

You agree to:
• Provide safe access to the property and working areas.
• Ensure adequate power, water, and facilities are available.
• Obtain any required permissions (for example landlord, freeholder, planning or building control consents).
• Inform us of any hazards (asbestos, dangerous materials, etc.) before we start. If you are a Business, you must also:
• Provide any site access, scaffolding, labour, or traffic management reasonably required.
• If access is refused or delayed, additional charges may apply.

6. Our Responsibilities

We will:
• Provide the Services with reasonable care and skill.
• Aim to start and finish on the dates agreed, though these are estimates and delays outside our control may occur.
• Carry out emergency works 24/7 where agreed, and scheduled works during normal hours (unless otherwise arranged).
• Not guarantee temporary or emergency repairs beyond their immediate purpose.

7. Termination

We may end the contract if:
• You breach the terms (for example non-payment or denied access) and do not fix it after notice; or
• Additional works are refused under clause 4.2 and we cannot continue safely. You must pay for Services provided up to termination.

8. Liability

Nothing in these Terms limits liability for death, personal injury, or fraud caused by negligence.
For Consumers: we are responsible for foreseeable loss or damage caused by our breach. We are not liable for unforeseeable or indirect losses.
For Businesses:
• We exclude all implied terms to the maximum extent permitted by law.
• We are not liable for indirect or consequential loss, loss of profits, or business interruption.
• Our total liability is limited to the lesser of £500 or the total contract value.
• We are not liable for delays caused by events outside our control (such as weather or supply chain issues).

9. Personal Information

Your data will be processed in accordance with our Privacy Notice and UK GDPR.

10. General Terms

Each clause in these Terms stands alone. If one clause is found to be invalid, the others remain in effect. A failure to enforce any right does not amount to a waiver of that right. Contracts are governed by English law. Consumers may bring claims in England, Wales, Scotland, or Northern Ireland. Businesses agree to the exclusive jurisdiction of the English courts. We may transfer our obligations to another company. If we do so, we will notify you.

11. Promotions

From time to time, we may run promotions. An example promotion is a £25 credit on account for jobs over £250 + VAT (up to £1,000 total credit). Credits must be claimed before the relevant invoice is paid. Unused credit expires after 14 days of inactivity or if you close your account. Credits are not refundable or transferable.

12. Contact Us

If you have a query or complaint, you can contact us at:
Email: enquiries@british-builders.co.uk
Phone: 0330 912 7443