Customer Terms & Conditions

Last updated: 8 September 2026

These Terms set out how we work: how a job is agreed and priced, what each of us is responsible for on site, how and when you pay, what happens if something goes wrong, and how a membership works. Please read section 3 if you are a consumer, because it explains your right to cancel, and section 14 if you have a membership.

1. Who we are and what these Terms cover

1.1 Who we are. British Builders is a trading name of 24 British Builders Ltd, a company registered in England and Wales under company number 10615360, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Our VAT registration number is 335019033. In these Terms "we", "us" and "our" mean British Builders.

1.2 What these Terms cover. These Terms apply to every contract under which we supply property maintenance, repair, refurbishment or construction services (the "Services"), and to any goods or materials we supply as part of them. They also cover British Builders memberships, which are dealt with in section 14.

1.3 Two kinds of work. We divide the Services into Emergency Services, meaning urgent issues such as leaks, electrical faults or anything presenting an immediate risk to a property or the people in it, and Scheduled Services, meaning non-urgent works such as refurbishments, installations and planned projects. Which one applies affects response times, rates and, for consumers, cancellation rights.

1.4 Who you are. You are either a Consumer or a Business, and it changes your rights. The law gives consumers protections that cannot be signed away, and this document says clearly wherever a clause applies to only one of you.

1.5 These Terms are the whole agreement. The contract between us is made up of your accepted Quotation or Estimate and these Terms. If anything in the Quotation conflicts with these Terms, the Quotation applies for that job. Nothing said in conversation, or in marketing material, forms part of the contract unless we have confirmed it in writing.

1.6 We may update these Terms. We may change these Terms for future orders. The edition that applies to your job is the one in force on the day your order is accepted, and the edition that applies to a membership is dealt with in clause 14.21. Every edition is dated, and the current one is always published on our website.

2. Ordering, quotations and forming a contract

2.1 How to order. You may order by phone on 0330 912 7443, by email to enquiries@british-builders.co.uk, or through the request form on our website. For most work we will arrange a free site inspection first, because a price given without seeing the property is a guess and neither of us benefits from that.

2.2 What we send you. After the inspection we send a written Quotation or Estimate by email. It describes the scope of the Works, what is included and excluded, the price and how it is made up, the expected timescale, and anything we need from you before starting.

2.3 When the contract is formed. A contract is formed when you accept our Quotation or Estimate in writing. Email, text message, an acceptance through your account, and a telephone confirmation that we record and confirm back to you in writing all count. Until then we are not obliged to start and you are not obliged to pay.

2.4 How long a price holds. A Quotation is valid for 30 days unless it states a different period. After that we may need to requote, most often because material prices have moved.

2.5 Where a price can change. A Quotation is a fixed price for the scope it describes. It can change only where clause 4 applies, meaning you ask for additional work, or the Works cannot be completed as described for a reason we could not reasonably have seen at the inspection. Examples of the second are hidden defects behind a wall or under a floor, non-compliant existing installations we are not permitted to leave in place, and the discovery of asbestos or another hazardous material.

2.6 Things outside the price. Unless the Quotation says otherwise, our price excludes: statutory fees such as planning or building control; parking charges, congestion and clean-air zone charges; scaffolding beyond what is stated; and making good decorative finishes beyond the immediate area of the Works.

2.7 If you are a Consumer. Before you are bound, we give you the pre-contract information required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That information is in the Quotation and in these Terms, and it forms part of our contract with you.

3. Your right to cancel

3.1 Your 14-day right. Where you agreed to the Works away from our premises or at a distance, which covers nearly every job we quote, you may cancel within 14 days of the day the contract was formed. You do not need a reason.

3.2 How to cancel. Tell us in writing by email to enquiries@british-builders.co.uk, by post to 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, or by phone on 0330 912 7443 followed by written confirmation. A clear statement is enough; you do not have to use any particular form. The model cancellation form in the Regulations may be used, and we will supply it on request.

3.3 What happens to your money. We refund everything you have paid within 14 days of being told, using the same method you paid with, subject to clauses 3.4 and 3.5.

3.4 If you asked us to start within the 14 days. You may ask us to begin during the cancellation period, and for an emergency you usually will. If you then cancel, you must pay for what has actually been done and for materials already ordered or used, in proportion to the full price. We will tell you at the time that making this request has that effect, and we will ask you to confirm it.

3.5 When the right ends. The right to cancel ends once a service you expressly asked us to begin within the cancellation period has been fully performed. It also does not apply to goods made to your specification or clearly personalised.

3.6 Nothing here limits your other rights. Your rights under the Consumer Rights Act 2015 are separate and continue after the cancellation period. See section 9.

3.7 Business cancellations. A Business may cancel before we start on site by giving written notice, and must pay for design, survey or preparatory work done and for materials ordered specifically for the job that cannot be returned for credit. Once we have started, clause 11.3 applies.

4. Additional and unforeseen work

4.1 Nothing extra without your agreement. We do not carry out work outside the agreed scope, and do not charge for it, unless you have agreed to it. There is one exception, in clause 4.4.

4.2 How we agree extra work. If we find that more work is needed, or you ask for a change, we will stop, explain what is involved, and give you a price for it in writing before continuing. If you decline and the Works cannot safely or lawfully be completed without it, either of us may end the contract under clause 11, and you pay for what has been done to that point.

4.3 Prices for extra work. Additional work is charged at the rates in the Quotation where it covers them, and otherwise at our standard rates current at the time, which we will tell you before you agree.

4.4 Immediate danger. Where something presents an immediate risk to safety or of serious damage, and we cannot reach you, we may carry out the minimum work needed to make it safe and charge for that work at our standard rates. We will tell you as soon as we can and explain what we did and why.

4.5 Hazardous materials. If asbestos or another hazardous material is discovered, we stop work in that area at once. Removal is specialist, licensed work and is never included in a Quotation unless it says so expressly. We will explain the options and price the work separately.

5. Charges, invoicing and payment

5.1 What you pay. The charges are those in the accepted Quotation or Estimate. Prices quoted to Consumers include VAT where it applies. Prices quoted to Businesses are stated exclusive of VAT unless marked otherwise, and VAT is added at the prevailing rate.

5.2 Deposits. For works involving significant materials or a long lead time we may ask for a deposit, which will be stated in the Quotation. A deposit is applied against the final invoice.

5.3 Stage payments. For larger projects we may invoice in stages against agreed milestones. The stages and amounts will be in the Quotation.

5.4 When payment is due. Invoices are due on completion unless we have agreed otherwise in writing. Approved Business account customers may have up to 30 days from the invoice date.

5.5 How to pay. By bank transfer to the account on the invoice, or by card. Card payments are handled by Stripe, our payment provider. We never see or store your full card details.

5.6 Late payment. A failed or returned payment incurs a £25 administration fee. On overdue Business invoices we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. On overdue Consumer invoices we may charge interest at 4% above the Bank of England base rate from the due date until payment. We will always contact you before adding any charge.

5.7 Suspending work. If an invoice is overdue we may suspend work on that job and on any other job for you, after giving you written notice and a reasonable chance to pay. We are not responsible for delay caused by a suspension that was properly made.

5.8 No set-off. A Business must pay in full without deduction or set-off. A Consumer may withhold a proportionate amount where there is a genuine dispute about the quality of the Works, having first raised it with us under section 15.

5.9 Disputed invoices. If you dispute part of an invoice, tell us within 14 days and pay the part that is not in dispute. We will deal with the rest under section 15.

6. Materials, goods and ownership

6.1 Ownership. Materials and goods we supply remain our property until they have been paid for in full. Until then we may enter the Site during normal hours, on reasonable notice, to recover anything not yet paid for, so long as removing it does not leave the property unsafe or insecure.

6.2 Risk. Risk in materials passes to you on delivery to the Site. Once delivered, please make sure they are stored securely, as they are then at your risk.

6.3 Suitability. Where you specify a particular material or product, we will fit it with reasonable care and skill but are not responsible for its suitability or performance. Where we specify it, we are.

6.4 Manufacturer guarantees. Products often carry a manufacturer's guarantee in addition to your rights against us. We will pass on the paperwork and help you make a claim under it.

6.5 Waste. We remove waste arising from the Works and dispose of it lawfully under our duty of care in section 34 of the Environmental Protection Act 1990, using licensed carriers. Removing waste that was already at the property, or that is not ours to remove, is charged separately.

7. Access, the site and your responsibilities

7.1 Access. You agree to give us safe and clear access to the Site and the working areas at the agreed times, and to make available reasonable use of power, water and welfare facilities. Where you cannot, tell us in advance so we can plan for it.

7.2 Permissions. Obtaining consents is your responsibility unless the Quotation says we will do it. That includes landlord, freeholder, management company or neighbour consents, planning permission, building regulations approval, listed building consent, and any party wall award.

7.3 Telling us about hazards. You must tell us before we start about anything at the property that could be dangerous or affect the Works. That includes asbestos, lead, contaminated ground, unsafe structures, and the position of concealed services such as cables and pipework. If you hold an asbestos survey or a report, please give us a copy.

7.4 Protecting your things. Please move or protect valuable, fragile and sentimental items before we start. We take reasonable care, and we will cover and protect the working area, but we cannot be responsible for items left in the way.

7.5 Businesses on site. A Business must additionally provide any site access arrangements, scaffolding, hoisting, labour or traffic management reasonably required, unless the Quotation says we are providing them.

7.6 If we cannot get on. Where access is refused, delayed, or the Site is not ready, and it is not our fault, we may charge our reasonable standing costs for the wasted visit and reschedule. We will always tell you before charging.

7.7 Pets and occupants. Please keep pets and children away from working areas. Some works make a property temporarily unsafe or uninhabitable, and where we expect that we will tell you in advance.

8. How we carry out the Works

8.1 Standard of work. We carry out the Services with reasonable care and skill, using materials of satisfactory quality, in line with current British Standards and applicable Building Regulations.

8.2 Our people. The Works are carried out by our employees or by subcontractors we select. We remain responsible to you for subcontracted work as if we had done it ourselves.

8.3 Timing. Start and completion dates are estimates given in good faith. We will keep you informed and will not leave a job standing without telling you why. Time is not of the essence unless we have agreed otherwise in writing.

8.4 Working hours. Scheduled Services are carried out during normal working hours, which are 24 hours a day, seven days a week, unless otherwise arranged. Emergency Services are available 24 hours a day where we have agreed to provide them.

8.5 Temporary repairs. An emergency or temporary repair is done to make a situation safe or to stop damage getting worse. It is not a permanent fix and is not guaranteed beyond that immediate purpose. We will tell you what permanent work is needed.

8.6 Health and safety. We work in accordance with the Health and Safety at Work etc. Act 1974 and the Construction (Design and Management) Regulations 2015. On notifiable projects we will explain the duties that fall on you as client and how we can help you meet them.

8.7 Certification. Where the Works require a certificate, such as an electrical installation certificate or a gas safety record, we issue it on completion and, where required, notify the relevant competent person scheme.

9. If something is wrong with the Works

9.1 Tell us within 14 days. Once the Works are complete, please raise any concern with us within 14 days. We will inspect and, where the concern is justified, return and put it right.

9.2 Let us put it right. Please give us a fair opportunity to return. If you engage someone else without giving us that chance, you remain liable for our invoice and we are not responsible for their costs.

9.3 Our workmanship guarantee. In addition to your legal rights, we guarantee our workmanship for 31 days from completion. The guarantee covers defects in our work. It does not cover fair wear and tear, misuse, alterations by others, or failure of a product you specified.

9.4 Your rights as a Consumer. Under the Consumer Rights Act 2015 a service must be carried out with reasonable care and skill, and goods supplied must be of satisfactory quality, fit for purpose and as described. If a service is not carried out with reasonable care and skill you are entitled to have it done again, or to a price reduction where repeat performance is impossible or would take too long. Nothing in these Terms affects those rights.

9.5 FMB membership. We are a member of the Federation of Master Builders and our workmanship is subject to independent inspection under its membership requirements.

9.6 Insurance-backed warranties. Where an insurance-backed warranty or deposit protection applies to your job, the Quotation will say so and we will give you the policy documents.

10. Liability and insurance

10.1 What we never limit. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by section 12 of the Sale of Goods Act 1979, or for anything else that cannot lawfully be limited.

10.2 Consumers. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable.

10.3 Businesses. To the fullest extent permitted by law we exclude all implied terms. We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of contracts, or business interruption. Our total liability in connection with a contract is limited to the greater of £500 and the total price payable under that contract. Any limit in this clause is subject to the test of reasonableness in the Unfair Contract Terms Act 1977.

10.4 Existing defects. We are not responsible for pre-existing defects in the property, or for consequences of them that we did not cause, unless our Quotation included putting them right.

10.5 Insurance. We hold public liability insurance of £5 million, together with no other cover. Where we employ people we hold employers' liability insurance to the level the law requires. Certificates are available on request.

10.6 Events outside our control. Neither of us is liable for failure or delay caused by something outside our reasonable control, including severe weather, flood, fire, epidemic, industrial action, failure of utilities or transport, acts of government, and failure of the supply chain. We will tell you promptly and agree a new timetable. If the delay is substantial, either of us may end the contract and you pay for work already done.

11. Ending the contract

11.1 Ending by you. A Consumer's cancellation rights are in section 3. Beyond those, you may end the contract if we are in material breach and have not put it right within 14 days of your written notice.

11.2 Ending by us. We may end the contract, after written notice and a reasonable chance to put things right, if you do not pay, if you do not give access, if you refuse necessary additional work under clause 4.2 and the Works cannot safely continue, if the Site is unsafe, or if you or anyone at the property behaves abusively or threateningly towards our people.

11.3 What is owed. On ending for any reason you pay for Services provided up to that point and for materials ordered that cannot be returned for credit. Where we end the contract for a reason that is not your fault, we will refund anything you have paid for work not done.

11.4 What survives. Ending the contract does not affect any right or obligation that has already arisen, and sections 6, 9, 10, 12 and 16 continue to apply.

12. Your personal information

12.1 How we use it. We handle your personal information in accordance with our Privacy Notice and with the UK GDPR and the Data Protection Act 2018. The Privacy Notice explains what we collect, why, how long we keep it and what rights you have, and it forms part of these Terms.

12.2 Photographs of the Works. We sometimes photograph completed work for our records, for quality assurance and for our portfolio. We will not publish a photograph that identifies you or your property without asking you first, and you may withdraw that permission at any time.

12.3 Recorded calls. Calls may be recorded for training and to confirm instructions. We will tell you at the start of a call when it is being recorded.

13. Promotions and credits

13.1 Promotions. We run promotions from time to time. Each is subject to these Terms and to any conditions published with it.

13.2 How account credit works. An example promotion is £25 credit on account for jobs over £250 plus VAT, up to £1,000 of credit in total. Credit must be claimed before the relevant invoice is paid.

13.3 Expiry. Unused credit expires after 14 days of account inactivity, or when you close your account.

13.4 Limits. Credit has no cash value, is not refundable or transferable, and cannot be combined with another offer unless we say so in writing.

14. Memberships and subscriptions

14.1 What a membership is. A membership is an ongoing subscription giving you priority access to our trades, a discount on labour charges, reduced emergency rates and the checks included in your plan. It is not an insurance policy, a warranty, a service contract for repairs, or a prepayment for works. Materials, parts and any works carried out are quoted and charged separately under section 5.

14.2 The plans. The current plans and prices are set out below. Prices include VAT where it applies. What each plan includes is as shown on our website at the time you subscribe, and that description forms part of your contract.

14.3 Who can hold one, and what it covers. A membership is personal to the account holder and to the properties registered on that account. It cannot be sold, shared or transferred, and benefits apply only at a registered property. Homeowner Care covers one registered home. Agency Partner covers the portfolio agreed with us, and further properties are added to the account at a rate we agree with you before they are covered. Registered properties must be kept up to date. If you move home permanently we change the registered property to your new home, and we may ask for reasonable evidence of the move; a membership is not a way to move one plan around several homes in turn. Adding a property does not apply your membership to work already reported, quoted or begun at it.

14.4 Payment and automatic renewal. Membership is paid in advance by card. Payments are taken by Stripe, our payment provider, and we never see or store your full card details. Your membership renews automatically on the same date each month or each year until it is cancelled, and the card you registered is charged each time.

14.5 We tell you before we charge. We email you before an annual renewal, and periodically before monthly renewals, so that a payment is never a surprise. You can see your next payment date and amount in your account at any time.

14.6 14-day money-back guarantee. If you cancel within 14 days of first joining we cancel your membership straight away and refund your first payment. You can do this yourself from your account, or by contacting us. Refunds go back to the card you paid with and typically reach your bank within 14 days. This guarantee is in addition to your statutory cancellation rights in section 3, and whichever is more favourable to you applies.

14.7 If you have already used the membership. Where you have already had the benefit of the membership during those 14 days, we deduct the value of what you received. Regulation 36 of the Consumer Contracts Regulations 2013 allows this where you asked us to begin during the cancellation period, and taking out a membership and using it straight away is exactly that. Everything else is refunded.

14.8 How that is worked out. Where nothing has been used, cancelling refunds you in full, at once, from your account. Where something has been used, we cannot calculate it automatically, so your account will say so and we will work it out and come back to you within 5 working days. We show you the figures we have used, and if you disagree we will look again.

14.9 Cancelling after 14 days. You may cancel at any time from your account. Your membership, and every benefit in it, continues until the end of the period you have already paid for, and no further payment is taken. We do not refund part of a period that has already begun. Discounts already applied to invoices issued while you were a member are not affected.

14.10 Changing plan. Moving to a higher plan takes effect immediately and you pay the difference for the remainder of the current period. Moving to a lower plan takes effect at the end of the period you have paid for: you keep the higher plan and its benefits until then, and the lower price applies from the next renewal.

14.11 Failed payments. If a payment is declined we email you and try again over the following days. Your membership stays active while we retry. If the payment still cannot be taken the membership ends and its benefits stop. You may rejoin at any time.

14.12 Included checks. The annual check included with your plan is one visit in each 12-month period of continuous membership. We remind you when yours is due. It must be booked with us and carried out at a registered property at a time we can both agree. It cannot be exchanged for money, carried over to a following year, or transferred to anyone else, and it lapses if your membership ends before it is used. If you ask for it with reasonable time left in your membership year and we cannot fit it in, we do not take the benefit away: we arrange a date after your renewal instead.

14.13 What a check covers. An included check is a visual inspection and report by a competent operative, together with minor adjustments that take no significant time or materials. Any repair identified is quoted separately under section 2, at your member discount. Beyond that, an included check is not a structural or building survey, a valuation, an Electrical Installation Condition Report, an asbestos survey, a fire risk assessment, a drainage survey or any other regulated inspection. It is not invasive unless we agree that in advance, and it cannot promise that every concealed or future fault will be found.

14.14 When the included check becomes available. Everything in your plan starts on the day you join — the discount, the priority, the reduced emergency rates — with one exception. The included check opens once you have paid 6 months of membership. If you pay annually you have paid the year in advance, so it is available to you from the day you join. If you pay monthly it opens once you have made that many payments, and if you move to annual billing it opens straight away. It is a question of what has been paid rather than of how long you have waited, because the check is the only thing in a plan worth more than a month of membership, and a plan anybody could join, claim and leave would have to be priced for that rather than for the members who stay.

14.15 Limits on what is included. The following limits apply to anything included in a plan. Reaching one does not end anything: your discount, your priority and your reduced emergency rates carry on as normal, and further work is simply quoted and charged in the ordinary way at your member rate.

14.16 Discounts. Member discounts apply to our labour charges on works ordered while your membership is active. They do not apply to materials, parts, plant hire, waste disposal, permits, statutory fees, specialist reports, subcontractor or other third-party costs, or congestion and parking charges. They cannot be combined with another offer, promotion or separately agreed commercial rate unless we say so in writing; where more than one could apply we use the one that gives you the better price, and the same discount is not applied twice to the same charge.

14.17 A membership does not run backwards. Your membership applies from the day you join and not before. A member discount or other benefit cannot be applied to work that had already been reported to us, inspected, attended, surveyed, diagnosed, estimated, quoted, instructed or begun before you joined, even where the quotation or invoice is dated afterwards. Buying a membership after receiving a quotation does not turn that quotation into a member price. Where a quotation is a single fixed price rather than itemised labour, we tell you the member price before you accept it, and we do not go back and recalculate a fixed-price job that is already done.

14.18 Changing the price or the benefits. We may change the price of a plan, or what it includes, on at least 30 days' notice by email. The change takes effect from your next renewal. If you do not wish to continue on the new terms you may cancel before that date under clause 14.9, and your membership will run to the end of the period you have paid for.

14.19 Suspension and ending by us. We may suspend or end a membership if payment is not made, if invoices for works remain unpaid under section 5, or if the membership is misused, including using a single-property plan across multiple properties or reselling member rates to third parties. Where we end a membership for a reason that is not your fault, we refund the unused part of the period you have paid for.

14.20 Fair use. We want you to use what you pay for, and asking us for work often is not misuse. Fair use means using the membership for the person, the properties and the purpose it was bought for. We may act where there is reasonable evidence of the opposite: accounts opened repeatedly to collect joining benefits, properties added and removed to collect discounts, benefits claimed for a property that is not registered, another person's account used as your own, or work presented as new when it was already in hand before you joined. We will talk to you before we do anything about it.

14.21 The terms you agreed to. The edition of these Terms that governs your membership is the one in force on the day you joined, together with any change notified to you under clause 14.18. A copy of that edition is available in your account.

14.22 Priority booking. Priority means we try to reach you sooner than we would for a comparable job from somebody who is not a member. It is not a guaranteed visit. We cannot promise same-day attendance, a particular engineer, a fixed completion date, or cover around the clock unless we have said so in writing. Availability, qualifications, weather, access, materials and safety all bear on it, and we may put a genuine emergency ahead of a less urgent member booking. Doing so does not take your priority away.

14.23 Reduced emergency rates. An active member pays the reduced emergency or out-of-hours rate for their plan, and we tell you the charge before we attend wherever we reasonably can. A reduced rate does not make an emergency visit free or unlimited, and it is not a promise that somebody can come immediately. Because that rate is already reduced, the labour discount is not applied on top of it unless we say so.

14.24 Your account manager. Where the Agency Partner Package includes a dedicated account manager, we name a contact for your account. That means a named contact, not one person working only for you or available at every hour. Somebody else from the team helps during leave or absence.

14.25 Appointments and access. We need accurate information and access at the time we agree. Our ordinary cancellation, aborted-visit and no-access charges still apply, and a membership does not make appointments unlimited or set those charges aside. If priority appointments are repeatedly booked and then cancelled at short notice, or access is repeatedly not given, we will talk to you about it; if it carries on we may limit priority booking on the account for a time. This does not affect your legal rights.

14.26 Unpaid invoices for works. A membership does not change your obligation to pay for work we have done. Where an undisputed invoice is significantly overdue we may decline further discretionary work until the account is brought up to date. This does not apply where you have raised a genuine dispute or complaint, and it does not affect your rights in respect of work already carried out.

14.27 Where we work. Membership benefits are available in the areas we serve. We check that a property is in our area when you subscribe; if we take a payment for a property we cannot serve, we put that right and refund that membership. If you move permanently to somewhere we do not serve, tell us: where you have paid for an annual membership we refund the unused part of it. We may ask for reasonable evidence of the move.

14.28 Landlord and agency authority. A landlord or agency asking us to attend a tenanted property confirms that they have the authority to instruct the work and to give us the tenant's contact details for that job. We do not decide disputes between owners, landlords, tenants and agents about who has authority over a property. Where authority is genuinely in doubt we may hold non-emergency work until it is clear.

15. Complaints and disputes

15.1 Talk to us first. If something has gone wrong, please contact us so we can put it right. Email enquiries@british-builders.co.uk or call 0330 912 7443. Our Complaints Procedure sets out the stages, who deals with your complaint and how long each stage takes, and it is published on our website.

15.2 If we cannot agree. If we cannot resolve matters between us, you may refer the dispute to the FMB dispute resolution service. Alternative dispute resolution is usually quicker and cheaper than court.

15.3 Your right to go to court. Using our complaints procedure or an ADR scheme does not affect your right to take legal action.

16. General

16.1 Each clause stands alone. If any clause is found to be invalid or unenforceable, the rest continue in force.

16.2 Delay is not waiver. If we do not insist on something straight away, or we delay in enforcing a right, that does not mean we have given it up.

16.3 Transferring the contract. We may transfer our rights and obligations to another business, and will tell you in writing if we do. Your rights under the contract are not affected. You may transfer yours only with our written agreement, which we will not withhold unreasonably.

16.4 Third parties. This contract is between you and us. No one else has any right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

16.5 Notices. Written notices may be sent by email to the address each of us has given the other, or by post. An email is treated as received on the working day after it is sent.

16.6 Governing law. These Terms and any contract under them are governed by English law. A Consumer may bring proceedings in the courts of England and Wales, Scotland or Northern Ireland. A Business agrees to the exclusive jurisdiction of the courts of England and Wales.

17. How to contact us

We would always rather hear from you early than late.