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About Subscriptions

Whether you look after your own home, a rental property or an entire portfolio, a British Builders membership gives you priority access to a trusted team and lower costs whenever work is needed. Members save on labour and emergency call-outs, receive ongoing support and, on selected plans, an annual property health check that catches small problems before they become expensive repairs.

This page explains exactly how it works, what you pay, and how to change or cancel it. Nothing on this page is hidden in the small print.

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Use Our Services Often? Save with a Membership

Most people meet a builder in an emergency: a leak at midnight, a boiler that has given up, no time to compare quotes and no way to know who will turn up. A membership is the alternative. You get the same vetted team every time, a standing discount on their labour, lower call-out rates when something does go wrong, and a check every year that finds the small faults before they become the emergency.

New – Homeowner Care Membership

£24.99per month

Covers one registered home
Priority booking
10% off labour charges
Annual property health check
Reduced emergency rates
Member-only offers

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Agency Partner Package

From£119per month

Covers your agreed portfolio
Dedicated account manager
Priority scheduling
15% off labour
Portfolio support
Reporting options
Reduced emergency rates

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Homeowner Care covers one registered home; Agency Partner covers the portfolio agreed with your account. Your discount, priority and reduced emergency rates start the day you join. The included annual check opens once you have paid 6 months of membership, or straight away on annual billing, because the year is paid up front. Full details are in our Customer Terms & Conditions.

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What you get for the money

Every plan includes the same four things. What changes between plans is how much you save, how quickly we come out, and what the included yearly visit covers.

Priority booking

Members go to the front of the queue. When our diary is full, your job is scheduled ahead of non-members, and out of hours you reach a real person rather than a voicemail.

Money off every job

A standing discount on our labour charges: 10% on Homeowner Care, 15% on Agency Partner. It applies to any work you order while your membership is active.

An included annual check

One visit in every 12 months of membership, included in the price. It opens once you have paid 6 months of membership, which is immediately if you pay annually. We email you when yours is due, and you book it with one click.

Reduced emergency rates

Leaks, electrical faults and lock-outs do not wait for office hours. Members pay a lower call-out rate when they do happen, day or night.

And what it is not

A membership is not insurance, not a warranty, and not money on account for future works. It buys you priority, discounts and the included check. Materials, parts and the works themselves are quoted and invoiced separately, at your member rate.

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How it works

Pick a plan

Two plans, built for different situations: Homeowner Care for a home you live in, and Agency Partner for a portfolio of properties. Choose monthly or annual billing. Annual saves 20%.
Pay securely

Payment is taken by Stripe, the same payment provider used by Amazon, Deliveroo and the Financial Times. Your card details go straight to Stripe, and we never see or store them.
Get your account

You land straight in My Account, where you can raise a job, see your plan, change it, book your included check and manage your card. If you joined as a guest, we email you a link to set a password.
Use it whenever you need us

Your discount is applied automatically to every quote from then on. When your annual check is due we remind you, and one click books it.

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How the payments work

This is a subscription, so the card is charged again each period until you stop it. Here is exactly what that means.

When you are charged: In advance, on the same date each month or each year, automatically, using the card you registered when you joined.
Warning before a renewal: We email you 14 days before every annual renewal, telling you the date and the exact amount. Monthly members get the same reminder periodically through the year. A renewal should never be a surprise on your statement.
Moving to a bigger plan: Takes effect immediately. You pay only the difference for the rest of the period you have already paid for, and the new benefits are live the same day.
Moving to a smaller plan: Takes effect at the end of the period you have paid for. You have paid for the bigger plan, so you keep it and everything in it until that date, and the lower price starts from the next renewal.
Cancelling: One button in My Account, no phone call and no notice period. Your membership and every benefit run to the end of the period you have paid for, then stop. No further payments are taken.
Changed your mind?: 14-day money-back guarantee. Cancel within 14 days of first joining and we close the membership straight away and refund your first payment. If you have not used the membership yet, that is the whole payment back, immediately, from your account and without asking us. If you have already had a discount, a call-out at the member rate or your included check, we deduct what that was worth and refund the rest, because you kept the benefit. We show you the figures.
If a payment fails: We email you the same day and try again over the following few days. Your membership stays active while we retry. It is almost always an expired card, so updating it in your account is enough.
If the price changes: We give you at least 30 days' notice by email, and the new price applies from your next renewal. If you would rather not continue, you cancel before that date and pay nothing more.

Prices include VAT where applicable. The full terms are in the membership section of our Customer Terms & Conditions.

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Questions people actually ask

Am I tied in for a year?

No. There is no minimum term on any plan. A monthly membership can be cancelled before the next monthly payment; an annual one can be cancelled at any point and simply runs to the end of the year you have paid for.

Can I cover more than one property?

Yes. Agency Partner is built for portfolios of let properties, with a named account manager and support across the whole portfolio. Tell us which properties are covered and keep that list up to date with us.

Does the discount apply to materials as well as labour?

Labour only. Materials, parts, third-party costs and things like congestion and parking charges are passed on at cost, so there is no margin on them to discount.

What if I do not use my annual check?

It is one visit in each 12 months of membership. It opens once you have paid 6 months of membership: if you pay annually that is the day you join, because the year is already paid; if you pay monthly it is once you have made that many payments. It cannot be carried over to the next year, exchanged for money, or transferred to someone else, so it is worth booking when we remind you.

Is annual billing actually cheaper?

Yes. It saves 20% against paying monthly for a year. On Homeowner Care that is £239.90 instead of £299.88, so roughly two and a half months free.

Who can see my card details?

Nobody at British Builders. Payment runs through Stripe, and the card number never reaches our website or our staff. We can see the last four digits and the expiry date, the same as on a receipt.

I already have a job booked. Do I get the discount?

The member rate applies to work ordered while your membership is active. If you have already accepted a quote, that quote stands. But talk to us: where the work has not started we will usually re-issue it at your member rate.

How do I cancel?

Sign in, open My Account, go to Manage subscription and cancel there. It takes about ten seconds and you keep access until the end of the period you have paid for. If you would rather we did it, call or email and we will.