✅ Free Emergency Call-Outs
Fast, expert response when urgent issues arise—no added charges.


✅ 15% Discount on All Maintenance Work
Enjoy consistent savings on repairs, upgrades, and refurbishments.


✅ Free Annual Boiler Service & Gas Safety Inspection
Stay compliant and protect your tenants—includes up to 3 properties.


✅ Extended Labour Warranty
All works are covered by our enhanced 12-month labour warranty—twice the industry standard.


✅ £50 Referral Credit
Invite another landlord and earn £50 towards your next job—no limits on how many you refer.


🏠 Landlord Care Plan


● Monthly Subscription: £63 + VAT
● Annual Subscription (20% Discount): £605 + VAT (equivalent to ~£50/month)


Landlord Care Plan Terms and conditions


One – Definitions and Eligibility


1.1 The Landlord Care Plan is a maintenance subscription designed to support private landlords with one rental property in the UK. It includes access to general repairs, emergency assistance, and key safety checks throughout the year.
1.2 The plan is set up per property, meaning each subscription applies to one specific rental. If
you have more than one property, you can simply take out additional plans—or speak to us about a tailored multi-property package.
1.3 We know things can change, so while the plan is generally fixed to the property you registered, we’re open to reviewing transfer requests. We’ll assess each situation fairly, and the final decision will rest with 24 British Builders Ltd.


Two Plan Duration and Binding Commitment


2.1 The Landlord Care Plan runs on a twelve-month agreement. This helps us guarantee consistent service, priority support, and great value across the full year.
2.2 We commit to supporting your property all year round—through emergencies, maintenance, and inspections—and in return, the plan runs as a twelve-month agreement to ensure consistent service and value throughout.
2.3 We understand that sometimes situations change. While early cancellations don’t usually cancel the payment obligation for the rest of the term, we’ll always look at exceptional cases fairly and in line with your statutory rights or any agreed terms in writing.


Three – Included Services


Emergency Call-Outs
3.1 From our experience looking after rental homes across the UK, most properties have just a few real emergencies each year—usually between two and four. That’s why your plan includes up to five emergency call-outs annually, giving you extra peace of mind, just in case.
3.2 Emergencies we’ll respond to include things like:
● No heating at all during the winter months
● Water leaks that could cause damage
● Electrical faults that could pose a danger
● A total loss of essential power (not caused by local utility outages)
(If you smell gas: Immediately call the National Gas Emergency Service on 0800 111 999 (available 24/7). Open windows and doors, avoid using electrical switches, and evacuate the property if necessary).
3.3 To keep the service fair and running smoothly for all customers, we ask that emergency call-outs are used responsibly. Misuse may include:
● Requesting more than five emergency visits in a single subscription year
● Multiple call-outs (more than two) for the same issue without follow-up action or resolution on site.
● Non-emergency issues that are booked as emergencies and reclassified after
inspection (more than once)
● Missed appointments or no access on more than three occasions
3.4 If a call-out falls outside the plan’s fair use policy, we’ll always let you know—and where necessary, these visits may be chargeable at ninety-five pounds plus VAT per visit.
General Maintenance Site Inspections
3.5 We’re happy to offer unlimited site inspections for general maintenance concerns like faulty large appliances, damp, roof work or to help prepare a renovation of a property.
3.6 These are non-emergency visits, and while we do our best to attend in most cases, this service isn’t guaranteed. We reserve the right to decline an inspection request at our discretion—especially if the issue falls outside the scope of typical maintenance works.
3.7 Each visit is intended to assess one clearly reported issue. If there’s more to look at, just let us know—we’re always happy to work with you.
3.8 If we’re unable to access the property, or if the request turns out to be speculative or unnecessary, a call-out fee of ninety-five pounds plus VAT may apply to help cover our cost.
Labour Discount
3.9 You may receive a fifteen percent (15%) discount on all labour quotations.
3.10 This discount doesn’t apply to materials, specialist subcontractors, or certificates unless
included in your plan.
Boiler Service & Gas Safety Inspection (GSI)
3.11 To help us complete the visit smoothly, please ensure access is arranged and the boiler is
ready. If the appointment is missed or the site isn’t accessible, a rescheduling fee may apply.
3.12 Boiler services and GSIs must be booked within your current twelve-month subscription
period. To keep things fair, unused visits don’t roll over into the next plan year.
3.13 This service applies to standard domestic gas boilers. If your property has a specialist
system (such as a back boiler or commercial unit), we’ll be happy to advise on cost options separately.
3.14 For everyone’s safety, the boiler must be accessible and in reasonable working condition. If
it’s unsafe to proceed on the day, we’ll let you know and guide you through the next steps, which may include quoting for a replacement.
3.15 We’ll issue your Gas Safety Certificate once the boiler has safely passed all checks. If anything needs attention first, we’ll explain exactly what’s required and support you with the next steps to get everything sorted quickly.
3.16 We understand that things come up! If an appointment is missed more than once during the same plan year, we may need to apply a small rebooking fee or, in some cases, the free service could be forfeited—just to help us manage time fairly for all our customers.
Extended Labour Warranty
3.13 All qualifying repairs are backed by a seven-days labour warranty.
Referral Credit
3.16 A referral is counted as successful once your friend signs up to an eligible plan and completes their first full payment.
3.17 Referral credits are added to your account as service credit, which you can use towards future labour charges. They don’t apply to materials, certificates, or emergency call-outs.
3.18 To keep things simple, referral credits must be used within the same plan year they’re earned—they don’t roll over to the next year.
3.19 You can use up to five referral credits on any single invoice to help keep your bills low.
3.20 Referral credits aren’t transferable or exchangeable for cash—they stay linked to your property plan and are there to reward your loyalty.
3.21 We honour genuine referrals, and we trust you will share us in good faith. If something doesn’t feel right (like self-referrals or abuse of the system), we may need to withdraw the credit.
Payments
4.1 The Landlord Care Plan is a twelve-month agreement. You can choose to pay either monthly or annually, depending on what works best for you.
4.2 The standard monthly fee is sixty-three pounds plus VAT (£63 + VAT) per property. If you prefer to pay for the full year up front, the annual fee is six hundred and five pounds plus VAT (£605 + VAT), which includes a twenty percent (20%) discount.
4.3 In order to allow us to facilitate our services, payments are taken in advance. If you’re on a monthly plan, we’ll collect your payment on the agreed date each month.
4.4 Because this is a twelve-month plan, you’re signing up for the full year. We’re fully committed to supporting you throughout, and in return, we kindly ask that you complete the full payment term—unless something unexpected comes up and we’ve agreed otherwise.
4.5 We understand things happen—if a payment is missed, we’ll send you a quick reminder and give you a three-day grace period to catch up. If it’s still outstanding, we may need to pause your services or cancel the plan (see Clause Five). As this is a twelve-month plan, whether you pay monthly or annually, the full plan fee remains payable. Cancelling early or missing payments doesn’t remove your responsibility for the full term, unless we’ve agreed otherwise in writing or your rights under consumer law apply.
4.6 To keep things simple, your plan renews automatically each year so your cover continues without interruption. If you’d prefer not to renew, just let us know in writing at least thirty days
before your renewal date.
When We May Need to Cancel Your Plan
6.1 We’re here to support you and keep things running smoothly. However, to keep the service fair for everyone, there are a few situations where we may need to cancel your plan such as:
A. Using the Plan Outside Its Limits
● Consistently requesting more than five emergency call-outs per property during the plan year, particularly when the issues could reasonably be addressed during normal working hours and you decline to approve the additional charges beyond your plan allowance.
● Persistently missing or failing to provide access for scheduled appointments
(more than three times during the plan year), often due to tenants being unavailable, unresponsive, or the property not being prepared for the visit.
B. Covering Properties Not Included in the Plan
● Applying the plan to properties that weren’t registered at sign-up
● Swapping or rotating properties in and out without prior approval
C. Falling Behind on Payments
● If a payment is more than fourteen days overdue after we’ve sent a reminder
D. Incorrect or Misleading Information
● If we find that key details shared at sign-up or during the plan were inaccurate or withheld