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British Builders (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website or services.

Topics Covered

• What data we collect
• How we collect your data
• How we use your data
• Our lawful basis for using your data
• How we store and protect your data
• Marketing
• Your data protection rights
• Cookies (what they are, how we use them, how you can manage them)
• Links to other websites
• Changes to this policy
• How to contact us
• How to contact the regulator
• What Data We Collect

We may collect the following types of personal data:

• Identity and contact information (name, address, email address, phone number).
• Transaction details (records of quotes, bookings, invoices, and payments).
• Technical data (IP address, browser type, operating system, and usage patterns).
• Marketing preferences.

How We Collect Your Data

You provide data directly when you:

• Request a quote, place an order, or register for services.
• Email, call, or provide feedback via surveys or forms.
• Apply for employment via our careers page.

We also collect limited data automatically when you browse our site using cookies or similar technologies (see Cookies section below).

How We Use Your Data

We use your data to:

• Provide and manage services you have requested.
• Process payments, invoices, and accounts.
• Communicate with you about your bookings or enquiries.

Send relevant offers, updates, or service information (if you have consented or we have a legitimate interest).

Meet our legal and regulatory obligations.

Our Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Contract: to provide the services you have requested.
• Legal obligation: to comply with tax, financial, or regulatory requirements.
• Consent: when you opt-in to receive marketing communications.
• Legitimate interests: to improve our services, prevent fraud, and manage our business efficiently.

How We Store & Protect Your Data

Your data is stored securely on password-protected systems located within the UK. We keep data only as long as necessary to fulfil the purposes outlined above. For example:

• Job records and invoices are retained for 6 years to comply with tax obligations.
• Marketing data is retained until you withdraw consent or unsubscribe.
• When data is no longer required, it will be securely deleted.

Marketing

We may send you information about our services and promotions if you have given consent, or where we have a legitimate interest in doing so. You may opt out of marketing at any time by emailing enquiries@british-builders.co.uk or using unsubscribe links in emails. We will never sell your personal data to third parties.

Your Data Protection Rights

You have the following rights under UK GDPR:

• Right of access – request a copy of your personal data.
• Right to rectification – request correction of inaccurate or incomplete data.
• Right to erasure – request deletion of your data in certain circumstances.
• Right to restrict processing – request limited use of your data.
• Right to object – object to processing where we rely on legitimate interests or direct marketing.
• Right to data portability – request transfer of your data to another provider.
• We will respond to valid requests within one month.

Cookies

Cookies are small text files placed on your device to improve your experience. We use:

• Essential cookies – necessary for site functionality (e.g., keeping you signed in).
• Preference cookies – remember settings such as language and region.
• Analytics cookies – help us understand how visitors use our site.
• Advertising cookies – may be used to show you relevant adverts across the web.

You can manage cookies via our cookie banner or through your browser settings. Please note some site features may not function if cookies are disabled.

Links to Other Websites

Our website may contain links to external websites. This Privacy Policy applies only to British Builders. We are not responsible for the content or privacy practices of external sites.

Changes to This Policy

We review and update this Privacy Notice regularly. Updates will be posted on this page.

How to Contact Us

Email: enquiries@british-builders.co.uk
Phone: 0330 912 7443

How to Contact the Regulator

If you are unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO):
Website: Home
Phone: 0303 123 1113